ONLINE COMPLAIN SYSTEM

Complaint/Feedback Submission Terms & Conditions

By submitting a complaint through this form, you agree to the following terms and conditions:

1. Confidentiality
   All complaints submitted through this form will be kept strictly confidential. Your identity and the details of your complaint will not be shared with any third parties unless required by law or with your explicit consent.

2. Complaint Review Process
   Submitted complaints will be reviewed by the designated community support team within a reasonable timeframe. We aim to resolve issues fairly and promptly. You may be contacted for further information if needed.

3. Anonymous Submissions
   While you may submit a complaint anonymously, please note that providing your contact details may help us resolve the issue more effectively. Anonymous complaints may be harder to investigate fully, and we may not be able to provide follow-up information.

4. Abuse of the Complaint System
   Any attempt to misuse the complaint system for malicious purposes (e.g., submitting false or defamatory complaints) will result in the submission being disregarded and could lead to further actions in accordance with our community guidelines.

5. Timeliness of Responses
   We strive to acknowledge and respond to all complaints in a timely manner. However, please understand that response times may vary depending on the complexity and volume of complaints received.

6. Legal Compliance
   All complaints will be handled in compliance with applicable laws and regulations. If required, we may be obligated to disclose information to legal authorities or governmental bodies.